Privacy Policy – TrueLuck Casino

Accepting this policy is an obligatory step to complete your registration on the TrueLuck website.

We may occasionally update this Privacy Policy. If we change anything, we will post a clear notice on our website. We encourage you to review these pages now and then to remain informed about new developments.

If you continue using our services after we modify this policy, you are understood to have accepted those changes.

We aim to be clear about why we request any from you and how that information is managed or processed. Trueluck is under the ownership and operation of Sapphire Summit, a company organized under the laws of Costa Rica with principal offices in Jaco.

We may occasionally add new or delete existing guidelines to this page. When the changes are made, we immediately update the policy text. If you continue accessing the website, you claim to be agree to them.

What Pieces of Data Do We Need?

Personal data are the details that allow to identify your personality. Such as your first and last name, address, or date of birth. TrueLuck gathers personal details under the following circumstances:

Account Creation and Use of Services

When registering for an account, you could be asked for your name, contact information (phone number, email), and similar.

We also store details about your activity on the site, such as transaction history, bet amounts, and browsing preferences.

Billing or Shipping Data

Payment methods, billing addresses, and other financial details are collected to facilitate deposits, process withdrawals, and verify identity.

Logs and Administrative Data

Our servers record IP addresses, access dates, pages visited, crash reports, browser types, and other usage logs. These are crucial for site administration, security, and service improvements.

We don’t gather and process information without your consent.

How We Collect And Process Your Data

Our system automatically gathers certain data (like IP addresses or time of site access) to handle tasks like verifying identities, troubleshooting errors, and monitoring site performance. We also obtain information you deliberately give us in forms, messages, or account registrations. When needed, Trueluck may rely on third-party service providers for technical support, payment processing, or identity checks; we make sure those vendors handle your data in line with this Privacy Policy. Our agreements with such external partners require them to respect your privacy and use data only for the purposes outlined.

Purposes of Using Your Information

Here’s how your personal data may be used:

Delivering Our Services

We rely on it to open and maintain your account, process online payments, and authenticate your eligibility to participate in our offerings.

Customer Support

Personal data helps us quickly respond to support tickets or technical questions, both for operational issues and general inquiries.

Regulatory and Security Checks

We conduct age verification, anti-money-laundering checks, and other security processes to comply with legal obligations.

Certain patterns of account activity might trigger extra reviews to deter fraud or other misconduct.

Enhancing Your Experience

We study collected data to improve site features, tailor promotions, and assess the effectiveness of specific offers.

When users join third-party contests or promotional events on our site, we use necessary personal data to facilitate these programs.

Marketing

With your agreement, we send you promotional details concerning new features, upcoming launches, or partner offerings. You can opt out at any time by following instructions in our messages or adjusting your preferences under account settings.

Limited Disclosures

Trueluck does not sell or rent personal data to companies that aren’t involved in providing the gambling services. Nonetheless, we may share select pieces of personal information if:

Legally Obligated

We comply with court mandates, law enforcement requests, or similar legal processes.

Protecting Rights and Assets

We may share data if we suspect cheating, fraud, or any unlawful activity.

Affiliated Service Providers

We occasionally employ or collaborate with vendors for technical, payment, or security solutions who need access to relevant personal data.

Emergency Situations

If we perceive an immediate and urgent threat to personal or public safety, we may provide identifying details to authorities.

Accessing Your Information

You may perform a variety of actions with your personal information:

• Delete, edit, or update it if necessary;
• Subscribe or unsubscribe from promotional emails;
• Verify the accuracy of the information you provided to us.

We typically do not charge fees for these requests. If a request is especially repetitive or burdensome, we may apply a small administrative cost.

Cookies Usage

When you visit Trueluck’s site or apps, small data blocks are sent to your smartphone. These are cookies. And they help to:

• Enable essential site features such as secure logins;
• Track user preferences (e.g., language, region) to enhance your browsing;
• Record performance metrics about pages visited, duration of each session, and error occurrences.

For an overview of adjusting cookie settings, check your browser’s Help Center. Note that blocking cookies can limit some site elements.

Data Security

We store your personal information in Costa Rica (Jaco) or other safe locations. We rely on encryption techniques and firewalls to safeguard your data. Internally, only employees or contractors with specific clearance can see sensitive information. While we prioritize robust protection, no system is fully immune, and we continuously refine our measures to minimize potential vulnerabilities.

Minors and Legal Age

Trueluck exclusively caters to users aged 18 or over (or the lawful age in your jurisdiction). We conduct routine checks to prohibit anyone younger from creating an account or sharing personal data. If you suspect a minor has joined or is using our site, contact us promptly, and we’ll delete any associated records.

Global Transfer and Third-Party Sites

We may operate or store data in locations beyond your home country. When registering here, you agree with data transmission.

Occasionally, you might see links to third-party websites on our platform—those external sites follow their own privacy guidelines, and we hold no responsibility for their actions or content.

Changes and Legal Disclaimer

This policy reflects our current data-handling approaches. We may modify these terms to remain aligned with new regulations or business changes.