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Terms and Conditions – TrueLuck Casino

By accessing or using any component of the Trueluck site, including any of its sub-domains or mobile applications (collectively referred to as the “Website”), as well as by registering an account, you affirm that you have read all the casino policies and agree to abide by these rules.

Trueluck is administered by Sapphire Summit, a corporation registered in Costa Rica, with its principal location in Jacó, Costa Rica.

References to “you,” “your,” “customer,” “user,” or “player” designate any individual who engages with the Website and/or uses its services, whether or not that individual has completed registration.

References to “games” include, but are not limited to, Casino, Live Casino, Sportsbook, card games, and any additional options that may be introduced or removed at our discretion.

Your Account

Legal Requirements

When opening an account (“Account”), you confirm that you meet any legal age required in your jurisdiction. It is solely your duty to ascertain whether online gambling is permissible under your local legislation.

Users who reside in certain countries may not register or use our services. Among these are Australia, Belgium, Australia, the UK, the United States and others.

Registration of Account

To place bets on the TrueLuck Casino website you must register an account. Provide valid and accurate information when signing up.

Avoid sharing your login credentials somewhere: your account security depends on you. We will never ask you to disclose your password, and we are not liable for any misuse that stems from third-party access caused by your actions or inactions.

Account Issues

If you suspect your password has been compromised or that someone else is misusing your private information—or you suspect cheating or collusion by another user—you must notify us immediately.

We retain the right to invalidate a wager or transaction if, in our view, one or more of the following situations occur:

  1. The account holder or associates have the means to unduly impact an event’s outcome.
  2. The account holder or associates are actively circumventing any Website rules.
  3. The event outcome has been affected by unlawful acts.
  4. The odds were substantially altered due to a public announcement concerning the event.
  5. A bet was accepted while the Website was experiencing technical malfunctions.
  6. The bet was accepted based on an inadvertent error (whether human or technical).

If your Account is closed or suspended for any reason, we have the discretion to close any additional accounts you might open thereafter and nullify any related transactions, bets, or bonus activities.

We offer a two-factor authentication (2FA) mechanism to safeguard your Account from unauthorized entry. You remain accountable for the confidentiality of your login credentials.

Declarations and Warranties by Registering

By opening an Account, you confirm and promise the following:

You meet the minimum age requirement in your jurisdiction (at least 18) and are legally allowed to use the Website.
Your involvement in our games is for personal entertainment, not for professional or commercial gains.
You participate on your own behalf, not on behalf of another person.
You are not based in any prohibited country listed in section 2.1.2.
All information you provide is truthful, complete, and updated.
You assume full responsibility for any taxation responsibilities.
Any funds you use for deposits do not originate from any illegal source.
You recognize the potential for financial loss in gambling activities.
You will refrain from cheating, colluding, using forbidden software aids, or any other unauthorized methods to gain advantage. We may void your Account or wagers if such misconduct is suspected.
Payment methods used to deposit or withdraw must belong to you and be valid.
Any software made accessible through the Website is owned or licensed by Trueluck or a third party, and you will not breach these intellectual property rights.
You will treat fellow participants and Trueluck employees courteously, avoiding rude or offensive remarks in chat or communication channels.

Multi Accounts

You may only register one Account with the Website.

A single household, IP address, or device is permitted to have only one Account. If multiple people live in the same residence, each individual must inform us about this shared address or IP prior to registering separate accounts.

If we find that you have opened multiple accounts, we may close or block all such accounts at our discretion. Any bets made from these accounts may be considered null and void, and any potential winnings will be forfeited.

Payouts

Once the outcome of a wager has been established, or if the event is confirmed and finalized, any corresponding winnings will be added to your Account balance.

If we mistakenly credit any winnings to your Account—due to human or technical error—those funds remain our property.

As a standard security measure, we reserve the right to verify your identity (KYC). We also examine transactions to mitigate risks like money laundering, in accordance with relevant legal requirements.

Deposits and Bets

To place real-money wagers, you must deposit funds using any of the payment methods indicated on the Website’s “Deposit” page (e.g., credit/debit card, e-wallet, bank transfer). Some deposit options may not be available in all countries.

We process payments in multiple currencies. Any currency different from the one in your Account will be converted, and you are responsible for any related conversion fees or charges.

We may at our discretion request verification documents upon deposit.

We do not extend credit for using our services.

By depositing funds, you confirm you will not dispute or reverse approved transactions for the purpose of evading valid obligations.

As part of our anti-money laundering practices, you must meet 1x wagering requirement for your initial deposit. If you need to meet certain bonus wagering requirements, these must also be fulfilled.

Deposits made by third parties (someone other than the registered account holder) are strictly prohibited. We reserve the right to return such deposits to the rightful owner, and any associated winnings will be forfeited. Any applicable bank charges for returning funds to the legitimate owner will be deducted from those funds.

New users are subject to a €500 maximum stake on slot games. You achieve “VIP” status by either making a one-time deposit of €250 or more or by depositing at least €3,000 over the course of a month. VIP users may stake up to €2,500 on slot games. If a VIP user’s monthly deposit drops below €500 or their monthly wagering total remains under €5,000, their VIP status will be revoked, reverting them back to a €500 stake limit.

Withdrawals

To initiate your first withdrawal request, you may be asked to submit personal identification documents (e.g., a copy of your government-issued ID, proof of address, pictures of the payment card used—with most digits hidden except for the first six and last four—and any other proof of ownership for the payment method). These requirements can differ depending on the selected withdrawal channel.

We may revise maximum or minimum withdrawal limits per transaction at our discretion without prior notice.

Any pending wagering requirements associated with bonuses must be met before a withdrawal will be approved.

You may not withdraw bonus funds or money tied up in incomplete games.

Withdrawal requests are typically processed within two (2) banking days, though there may be delays due to, for instance, verification requests, public holidays, or specific payment methods.

You cannot withdraw more than your available Account balance.

If a pending withdrawal is canceled for any reason (either by you or by us), the funds are restored to your Account. We bear no responsibility for any losses that may occur after the cancellation if you continue to gamble with those funds.

Given that many of our products are immediately consumed upon play, we do not typically offer returns or cancellations of services once a wager has been placed.

A maximum daily withdrawal of €10,000 (or the equivalent in your Account’s currency) applies, with a monthly limit of €50,000 unless another amount is pre-arranged with us.

Prior to authorizing a withdrawal, we may request certified proof of identity or perform further checks such as a phone call or a video identity verification.

If you win more than €50,000 (or its equivalent), we may choose to pay this in monthly installments of up to €50,000 until the full amount has been disbursed.

Account Closure

Users can close TrueLuck account at any time.

Any pending refund is subject to a suitable withdrawal method at our discretion.

We reserve the right to suspend or terminate your Account and return any remaining balance (less any applicable fees) at our sole discretion without providing a specific reason.

Promotional or bonus funds may be withdrawn if used within one month of issue. If not used, we may remove such bonuses from your Account.

We can refuse a withdrawal if there is suspicion of fraud. In that event, your Account will be suspended.

We regularly review all Accounts. If we determine a user is a “bonus abuser” or a “bonus hunter,” we reserve the right to remove all credits, bonuses, or winnings and suspend the Account.

Crashed and Aborted Games

Criminal Activity
If we identify any irregular or potentially illegal behavior (e.g., money laundering or fraud), we may close relevant Accounts and report these incidents to legal or regulatory authorities. Any balances in these Accounts, including deposits and winnings, may be forfeited.

Collusion and Cheating
We reserve the right to deactivate any Account—and seize account balances—if there are indications of unauthorized cooperation between players (e.g., exchanging card details, chip dumping, or multiple logins).

Fraudulent Conduct
If we suspect any unlawful or deceptive actions—such as using VPNs or proxies to conceal real locations—or if a player is discovered placing bets on behalf of third parties, we can freeze or close the Account without prior notification and forfeit all balances. We may report such acts to the appropriate authorities and any affected financial institutions.

Live Chat

We may offer an interactive chat feature to users. This function is moderated, and all chat transcripts may be monitored and recorded. The feature is intended only for recreational communication and is subject to these rules:

You must not post any statements containing explicit or offensive language, hate speech, or profanity.

You must not harass, defame, or insult other users, the Website, or the business in any way.

Promoting or advertising any third-party service is not allowed in chat.

You must not make intentionally harmful or untrue claims about us or our Website.

Using chat for collusion or dishonest behavior is strictly prohibited and may be reported to the authorities.

Breaching these rules can lead to immediate removal from chat or closure of your Account, with any remaining balance (less any applicable fees or liabilities) returned as determined by us.

Liability

We do not accept liability for technical problems, interruptions, or unexpected downtime, nor for losses that may arise from such disruptions.

We are not responsible for damages or losses allegedly arising from the use or misuse of our Website, including data corruption, line failures, or user misuse of the software or content.

If a casino system glitch occurs, all bets placed during the malfunction are null and void.

In case your game is interrupted due to a system failure, any wagered amount will be returned to you (credited back to your balance).

Complaints

If you have any concern or complaint, kindly reach out to our customer support at [support@trueluck.com].

We strive to address reported issues promptly, though resolution times may vary.

If you question or dispute any transaction, please contact us with details. We will review and finalize the inquiry, and our conclusion will be binding.

Agreement and Advisability

These Terms—including our Privacy Policy, Cookies Policy, and any other guidelines or notices posted on the Website—constitute the complete agreement between you and Trueluck, superseding all previous understandings.

A printed version of these Terms or any digitally supplied notice will be admissible in legal or administrative proceedings to the same extent as physical documents.

Should any portion of these Terms be determined invalid, the remaining provisions will still apply in full.

If content differences arise between language translations, the English version will prevail.

These Terms are governed by the laws of Costa Rica, and any disputes are subject to Costa Rican legal procedures.

Copyright

Trueluck and its logo are owned solely by Sapphire Summit. Unauthorized use may result in legal action.

The official address for the Website is [https://trueluck.com/], operated by Sapphire Summit. Using this link on external sites without written consent is prohibited.

Sapphire Summit owns or rightfully licenses the technology and software used in connection with the Website.

Third-party linking to any page within the Website is only permissible with Sapphire Summit’s explicit approval.

You agree not to use automated or manual tools to monitor the Website or gather its content without our prior permission.

Any infringement of these rights may be subject to legal action.

Bonus Terms and Conditions

From time to time, we may offer various bonuses or promotions which carry their own rules (“Promotional Terms”). These must be read alongside these Terms. By joining a promotion, you accept both these Terms and the relevant Promotional Terms.

If a promotion does not include distinct Promotional Terms, then these Terms alone shall apply.

Any rule within these Terms stands independently. If one part is deemed unenforceable, the remainder continues in full effect.

When you partake in any bonus, our decisions regarding eligibility and compliance are final.

We retain the right to end or change a promotion at our discretion and to disqualify any user who breaches promotional conditions.

We may confiscate bonuses, loyalty points, prizes, or credits derived from a promotion.

We may use email, SMS, chat, social media, push notifications, or mobile app alerts to inform you of promotions.

We are not liable for any inaccuracies caused by technical or human error, participant devices, or the Website itself in the context of promotions.

Bonuses and Bonus Funds

We frequently offer perks in various forms (for example, free spins, free bets, deposit match bonuses, or cashback). All such benefits are typically categorized as “bonus funds,” which might carry specific wagering requirements.

Bonus Rules

Wagering Requirements

Free Spins
When free spins are awarded, all winnings usually convert to bonus funds. Any wagering requirements tied to those funds must be met before withdrawing.

Gambling With Responsibility

Trueluck, operated by Sapphire Summit in Jacó, Costa Rica, acknowledges that while most users enjoy gambling responsibly, there are circumstances where gambling can become problematic. Below are the tips we recommend you to follow to avoid problem gambling behavior:

Self-Exclusion

If you suspect you have developed a gambling problem, we offer self-exclusion. This means locking your Account for a chosen period between six (6) months and five (5) years. During self-exclusion, you cannot open new accounts, and any attempt to do so is a breach of these Terms. To utilize this option, reach out to support team.

You can find additional resources here:

Other Terms

Translated versions of these Terms are provided for convenience only. The primary version to rely on is an English one.